During these difficult times we are launching a new service to our customers, ‘ADY Remote Fix’.
Our fully trained and certified HP Engineers will call you and if need be video call you instead of visiting to ensure that Covid-19 is not spread. Keeping everyone safe. Often issues can be identified over the phone by our experienced staff which also saves the call out charge when it isn’t necessary. On a regular basis we find that a simple phone fix may well get you up and running in a more timely fashion.
We recognise that currently you may not want us to attend site, or indeed our engineers won’t be too keen either! A simple phone fix might save the day.
£50.00 plus vat will get you 30 minutes of our engineer’s time which they will endeavour to get you printing as soon as possible. This service will be subject to a Purchase Order or card payment in advance as always. If during the call we discover that an on-site visit is needed and can’t be avoided due to the nature of the fault, we will reduce our call out cost by the £50.00.
We also have an extensive stock of spare parts and consumables in our warehouse which can be dispatched by our engineers again to keep your machines running.
Stay safe and let us know if we can help in anyway.