Support

Our expansive range of support options will ensure that you never have to deal with automated phone systems and only ever have one of our directly employed engineers.

Annual Maintenance Contracts (post warranty)

If your equipment is an integral part of your business, you will want to keep any downtime to an absolute minimum. A D Young’s maintenance contracts will ensure there are never any unforeseen expenses. We offer a wide spectrum of support levels which all include the following as standard:

 

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8 HOUR RESPONSE
A minimum of an 8 hour response
(Monday – Friday, 09:00 – 17:00)

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FREE SERVICE VISITS
At a time to suit you

 

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COMPREHENSIVE COVER
including all none consumable parts and labour

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CALL OR CLICK
Phone and web based technical support

 

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UNLIMITED CALLOUTS
Monday – Friday, 09:00 – 17:00

 

A D YOUNG CAREPACKS (BUY WITH NEW MACHINES)

Whether you purchase your new HP device from us or someone else, we are able to provide 3, 4 and 5 year warranty packs with cover commencing from the day the machine is installed. You will liaise with us and our directly employed engineers. The warranty will run exactly as our annual maintenance contracts with the benefit of cover always being cheaper than that offered by the manufacturer.

 

INSTALLS

To ensure your equipment is running at its optimum quality, our professional install service is a must. At an additional cost, we are also able to deliver the device to site, including the environmental removal of all packaging. Install packs include the following:

  • Assembly of machine & stand
  • Network / stand alone installation
  • Relevant drivers installed
  • Calibration & test prints
  • User training

 

REPAIRS

Should your equipment not be covered by one of our support contracts, we are able to offer our breakdown repair service throughout the UK. Our experienced and knowledgeable office staff will guide you through our wide range of service options having consideration for your budget and the urgency you attach to the rectification of your problem. Rest assured, whatever service option you choose, our priority is to have your equipment up and running as quickly as possible. Please contact us for an immediate quotation.

 

CONTACT AND UPLOAD IMAGES

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Contact our support team to enquire about costs and bespoke packages

I had no idea that A D Young also supported, Mutoh, Roland and HP Latex. I was happy to give all of my servicing with them.

John

Head office

A D Young Technical Services Ltd
Unit D2 Ashville Park,
Short Way
Thornbury
Bristol
BS35 3UU

Tel: 01454 422710
Email: admin@adyoung.com

HP Partner First Specialist